Frequently Asked Questions
What happens if my office is negligent in keeping up with the expiration dates of my listings and Everlast Sign removes the sign/post from the property (5 days after the expiration date)?
There is a charge to reinstall the sign & post, the reason that it’s done is to keep costs down so the Real Estate gets their sign back and we get our post back before the homeowner discards it.
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How do I extend my listing with Everlast Sign so my sign/post does not get removed and is there a charge?
No, there is not a charge however you are responsible for checking your signs due to expire section in your account on the Everlast web site. How does that work? 5 days before an expiration date (which the real estate provides at time of install) that address will appear on the signs due to expire section on your account, it will stay there for 5 days after the expiration date, therefore in that 10 days you must either extend or remove your sign. Click the red “X” it will remove the sign. Click the blue circle it will extend the sign (it will only allow you to extend the listing once every 90 days).
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Do I have to place my order on the web site?
Yes, this is to insure the accuracy of the address and to insure that we receive your request since you get a confirmation # online.
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What if I have something special I need to tell you about my request?
Any specific instructions for a request can be put in the specific instruction section on the web site.
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What if my listing is for land and does not have an address?
All land properties need to be marked where you need the post installed, any type of marker is ok for example a flag or stick with ribbon around it. Just let us know what the marker will be in specific instructions.
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What if you need to contact us in an emergency (for example sign on wrong house) after business hours?
Leave a message on our voice mail, which is checked frequently for problems or click contact us on our web site www.everlastsign.com, which is also checked frequently.
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When will my sign be installed/removed?
All sign orders are processed till 4:30 daily if we receive your request before 4:30 it will be processed and installed within 2 business days unless it’s an area that is not covered daily. If a request is received after 4:30 it’s processed the next business day. Weekends & holidays are not business days.
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Is there any reason why my post & sign would not go up within 2 business days?
Yes, if your office is out of sign panels, if we are not given the correct address, inclement weather, frozen ground (during winter months) or dogs on the property.
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Can I set an appointment for my sign install?
No, we cannot make appointments if the homeowner wants a specific location it needs to be marked before we get there.
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What happens to my riders when the post sign is removed?
They are returned to our warehouse for future use or returned to the Real Estate office if requested.
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What if a post/sign is damaged or falls down, is there a charge?
We guarantee our workmanship and materials for 45 days from the date the post-sign was installed, and we will service the post free of charge within that time period. If the post has been up for longer than 45 days, there is a service call charge to reinstall it.
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What if a post/sign is stolen from the property is there a charge to reinstall it?
Yes we do charge a new installation fee to reinstall.
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If a post/sign is stolen or missing from the property at time of removal is there a charge?
Yes there is a nominal fee to cover the cost of the driver going to the property however if you get the post/sign back from the homeowner we will credit your account.
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Why am I being charged if a homeowner refused the sign install?
You are charged because before you send in your sign installation you must make sure you have the owner’s permission.
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What about permits?
The Real Estate is responsible for obtaining all permits prior to sending us the sign request and letting us know if there are any specifics in regards to placement of the sign/post ex. Village codes or regulations of sign.
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